Probewell Lab: WHITE PAPER
Analyzing Instrument-Rated Sites for Revenue Loss Prevention
In-depth examination of the true cost of several common problems for electric utilities, and how to prevent them with minimal impact on productivity while increasing infrastructure efficiency.
Common reasons for revenue losses in the electric utility industry:
- Incorrectly installed CT
- Shorted CT secondary
- Degrading CT secondary
- Open CT secondary
- CT nameplate error
- High burden
- Loose connections
- Power theft
We believe that field testers should be
easy to use, portable and safe.
Probewell Lab generates added value for electric utility companies and their customers by means of innovative metering solutions
that provide accurate data-driven insight as well as flexibility and efficiency.
Through our expertise and constant innovation, we develop cutting-edge field-testing technologies that deliver a premier solution
for utility companies when it comes to quality, ease of use, sturdiness and customer satisfaction.
Leverage proven technologies to streamline productivity in the field while gaining efficiency.
Don’t take our word for it, read
what our customers are saying.
I purchased the Probewell MT-1/WT3 portable meter tester in January of 2021 and cannot say how pleased I am with this product.
It works just as marketed and the support is spot on.
I was asked for feedback after a few months and was genuinely listened to about an improvement in the app I would like to see and they responded that in the updated version of the app, it would have that improvement in it.
Awesome product and support!
Positives: Professionalism, Quality, Responsiveness
Great company to work with! Excellent customer service!
I would recommend them to anybody in need of meter testing equipment.
The Probewell Meter Tester offers everything you need within one product, including the new WiFi unit. Being able to test most meter forms and install the unit at the meter base onsite, whether single- or three-phase, it allows members and the Co-op to get accuracy within minutes instead of days, saving time and money by not having to make a return trip to put the meter back in once tested.
We have used a Probewell meter tester for over 10 years now and we have not had any issues with the unit.
They are reasonably priced and everyone within company is easy to work with.
Positives: Professionalism, Quality, Responsiveness
My company recently purchased two MT-1/WT3 watthour meter testers.
I had a few questions on their software and they responded within minutes!
Their customer service is top-notch and we are very pleased with these test units.
We reached out to Probewell Lab for information regarding their ST-3/XT3 portable CT-rated site tester and MT-1/WT3 meter testing products. After an online and field site demo we were allowed to “test drive” the units for a period of time. The portability and ease of use of the units is outstanding! The reports generated by Probewell Connect 2.0 companion app which can be ran from android or iOS devices are concise and give the ability to report findings to the customer from the field. A huge plus for us was the responsiveness of Field Support Manager Joe Puffenbarger. He went above and beyond in answering questions and actually returned to do a field site follow up. We highly recommend using Probewell Lab for anyone’s site and meter testing needs.
We have been purchasing and utilizing Probewell meter testing devices for more than two decades.
We have found them to be robust in construction, durable over time and very accurate. We have been very pleased not only with Probewell’s product’s but also with the product support and customer relations provided by the sales staff.
Probewell is a pleasure to do business with.
I just did my first test and emailed the results and this tester is SO COOL???!!!
In this world of companies that have let customer service take a back seat, it is very refreshing to deal with a company like Probewell where it is obvious that customer service and satisfaction are a priority.
Among our Users
Careers at Probewell Lab
We’re always on the lookout for new talent, whether it’s in electrical engineering, programming, assembly and production or customer service
Support Portal
WHITE PAPER
Analyzing Instrument-Rated Sites for Revenue Loss Prevention
In-depth look at the true cost of several commun issues for utilities and how to prevent them with minimum impact on productivity.
Incorrectly installed CT
Shorted CT secondary
Degrading CT secondary
Open CT secondary
CT nameplate error
High burden
Loose connections
Power theft
We believe that field testers should be easy to use,
portable and safe.
Probewell Lab generates added value for electric utility companies and their customers by means of innovative metering solutions
that provide accurate data-driven insight as well as flexibility and efficiency.
Leverage proven technologies to streamline productivity in the field while gaining efficiency.
TESTIMONIALS
Don’t take our word for it,
read what our customers are saying…
We reached out to Probewell Lab for information regarding their ST-3/XT3 portable CT-rated site tester and MT-1/WT3 meter testing products. After an online and field site demo we were allowed to “test drive” the units for a period of time. The portability and ease of use of the units is outstanding! The reports generated by Probewell Connect 2.0 companion app which can be ran from android or iOS devices are concise and give the ability to report findings to the customer from the field. A huge plus for us was the responsiveness of Field Support Manager Joe Puffenbarger. He went above and beyond in answering questions and actually returned to do a field site follow up. We highly recommend using Probewell Lab for anyone’s site and meter testing needs.
We have been purchasing and utilizing Probewell meter testing devices for more than two decades.
We have found them to be robust in construction, durable over time and very accurate. We have been very pleased not only with Probewell’s product’s but also with the product support and customer relations provided by the sales staff.
Probewell is a pleasure to do business with.
I purchased the Probewell MT-1/WT3 portable meter tester in January of 2021 and cannot say how pleased I am with this product.
It works just as marketed and the support is spot on.
I was asked for feedback after a few months and was genuinely listened to about an improvement in the app I would like to see and they responded that in the updated version of the app, it would have that improvement in it.
Awesome product and support!
Positives: Professionalism, Quality, Responsiveness
Great company to work with! Excellent customer service!
I would recommend them to anybody in need of meter testing equipment.
I just did my first test and emailed the results and this tester is SO COOL???!!!
In this world of companies that have let customer service take a back seat, it is very refreshing to deal with a company like Probewell where it is obvious that customer service and satisfaction are a priority.
As a Rappahannock Electric Cooperative customer utilizing the MT-1/WT3 Meter Tester and ST-3/XT3 Site Analyzer from Probwell Lab, I must express my satisfaction with the performance and reliability of these instruments. Firstly, the WT3 Meter Tester has proven to be an invaluable asset in our operations. Its accuracy and efficiency in verifying meter functionality have significantly streamlined our workflow, allowing us to quickly identify and address any issues with meters. This has helped us ensure the accuracy of billing and maintain customer satisfaction. Additionally, the XT3 Site Analyzer has exceeded our expectations in terms of its capabilities and ease of use. Its advanced features, such as signal analysis and frequency scanning, have been instrumental in troubleshooting and optimizing our network infrastructure. The portability of the XT3 Site Analyzer has also made it convenient for our field technicians to carry out on-site diagnostics efficiently.
Overall, both the WT3 Meter Tester and XT3 CT-Rated Site Analyzer have played crucial roles in enhancing the efficiency and effectiveness of our operations here at Rappahannock Electric Cooperative.
The Probewell Meter Tester offers everything you need within one product, including the new WiFi unit. Being able to test most meter forms and install the unit at the meter base onsite, whether single- or three-phase, it allows members and the Co-op to get accuracy within minutes instead of days, saving time and money by not having to make a return trip to put the meter back in once tested.
We have used a Probewell meter tester for over 10 years now and we have not had any issues with the unit.
They are reasonably priced and everyone within company is easy to work with.
Among our Users
Careers at Probewell
We’re always on the lookout for new talent, whether it’s in electrical engineering, programming, assembly and production or customer service
Support
Support
