Repair and Calibration Services

Repair and Calibration Services | RMA | Probewell | Callibration and Repair

Repair and Calibration Services

Performing an annual calibration ensures that your tester executes properly and conforms to factory specifications.

Our lab is located in Quebec City, QC Canada.

Repair and Calibration Services

Performing an annual calibration ensures that your tester executes properly and conforms to factory specifications.
Our lab is located in Quebec City, QC Canada.

RMA | Probewell | Callibration and Repair | Required InformationInformation needed:

Information needed for your RMA:

When requesting your RMA, please have the following information ready:

  • Model and serial number of the tester or accessory.
  • Type of service requested. If repair, description of issue or failure will help us provide an estimate.
  • Account/Company name.
  • Contact name and coordinates.
  • Shipping address (+ return address if different from depart address).

We provide the service of handling all international shipments, which allows you to not have to worry or stress about customs and border security agencies. We will provide you with shipping labels and all international customs documentation to ease the returning process of your unit.

When preparing your unit to be shipped to our facility, Please ship the tester inside of its carrying case with all its attachments and accessories for us to check. Have it well packed to protect the material.

RMA | Probewell | Callibration and Repair | Required Information

For more information: Contact us at 1-866-626-1126

When requesting your RMA, please have the following information ready:

  • Model and serial number of the tester or accessory.
  • Type of service requested. If repair, description of issue or failure will help us provide an estimate.
  • Account/Company name.
  • Contact name and coordinates.
  • Shipping address (+ return address if different from depart address).

RMA | Probewell | Callibration and Repair | RMA ProcessRMA Process:

A Return Material Authorization (RMA) number is needed to return your instrument to Probewell Lab for servicing, cleaning, inspection or recalibration.

You can obtain an RMA number and instruction by submitting a support ticket:

Probewell Support Portal | support.probewell.com | Knowledge Base | Firmware and Software Update
Open Support Ticket

For more information:
1-866-626-1126

Process for Instrument Repair and Calibration:

RMA | Probewell | Callibration and Repair | RMA Process

For more information: Contact us at 1-866-626-1126

A Return Material Authorization (RMA) number is needed to return your instrument to Probewell Lab for servicing, cleaning, inspection or recalibration.

You can obtain an RMA number and instruction by submitting a support ticket:

Probewell Support Portal | support.probewell.com | Knowledge Base | Firmware and Software Update
Open Support Ticket

Shipping your RMA:

RMA | Probewell | Callibration and Repair | International Shipping

For more information: Contact us at 1-866-626-1126

We provide the service of handling all international shipments, which allows you to not have to worry or stress about customs and border security agencies. We will provide you with shipping labels and all international customs documentation to ease the return process of your unit.

When preparing your unit to be shipped to our facility:

  • Please ship the tester inside of its carrying case with all its attachments and accessories for us to check.
  • Have it well packed to protect the material.

RMA | Probewell | Callibration and Repair | International ShippingShipping your RMA:

We provide the service of handling all international shipments, which allows you to not have to worry or stress about customs and border security agencies. We will provide you with shipping labels and all international customs documentation to ease the return process of your unit.

When preparing your unit to be shipped to our facility:

  • Please ship the tester inside of its carrying case with all its attachments and accessories for us to check.
  • Have it well packed to protect the material.

For more information
1-866-626-1126

Supported Models and Additional Information

The models listed below (although some models are discontinued) are fully serviceable and can be repaired or recalibrated through our services.

  • MT-1/NT3
  • MT-1/NT4
  • MT-1/NT5
  • MT-1/NT7
  • MT-1/NT9
  • MT-1/WT3
  • MT-1/WT1
  • ST-3/XT3

What about discontinued products?

For the older generation units listed below, mechanical parts might still be available, but many of electronic parts are obsolete. So much so, that we cannot offer repairs at large for those models.

It is also worth knowing that the repair cost for those units may exceed their initial purchase price.

  • MT-1
  • MT-1/NT-02
  • MT-1/NT-03
  • MT-1/NT-04
  • MT-1/NT-12
  • MT-1/NT-13
  • MT-1/NT-14

All good things must come to an end!

If you still have an older model that needs servicing, please contact us so that we can provide you with guidance. We will do our utmost to repair your equipment.

However, it may be worth taking advantage of our trade-in program.

For more information:

1-866-626-1126

The models listed below (although some models are discontinued) are fully serviceable and can be repaired or recalibrated through our services.

  • MT-1/NT3
  • MT-1/NT4
  • MT-1/NT5
  • MT-1/NT7
  • MT-1/NT9
  • MT-1/WT3
  • MT-1/WT1
  • ST-3/XT3

What about discontinued product?

For the older generation units listed below, mechanical parts might still be available, but many of electronic parts are obsolete. So much so, that we cannot offer repairs at large for those models.

It is also worth knowing that the repair cost for those units may exceed their initial purchase price.

  • MT-1
  • MT-1/NT-02
  • MT-1/NT-03
  • MT-1/NT-04
  • MT-1/NT-12
  • MT-1/NT-13
  • MT-1/NT-14

All good things must come to an end!

If you still have an older model that needs servicing, please contact us so that we can provide you with guidance. We will do our utmost to repair your equipment.

However, it may be worth taking advantage of our trade-in program.

For more information:

1-866-626-1126

Probewell | Trade-In Program | Trade in your older generation Probewell tester and get an up to $1,000 discount on the purchase of any of our latest models* | US Only

Probewell continuously develops advanced technologies in parallel with the utility industry’s ever-changing requirements.

Returning clients have opted for a trade-in as newer models have been improved substantially:

Probewell socket-type wireless field testers are the baseline for utilities looking to minimize risk while enhancing their productivity and profitability on the go.

Trade-In Program

Probewell continuously develops advanced technologies in parallel with the utility industry’s ever-changing requirements.

Returning clients have opted for a trade-in as newer models have been improved substantially:

  • Some of the newer models offer three phase testing comparing to older models.
  •  We have replaced the fuses with circuit breakers for easy access and more convenience.
  • The voltage range capacity has been extended (then, 240V and now up to 480V).
  • Toolless configuration (keyed tabs vs removable twist tabs).
  • Built-in WiFi enables the tester to be paired with Probewell Connect 2.0 and provides a host of advanced functions.

Probewell socket-type wireless field testers are the baseline for utilities looking to minimize risk while enhancing their productivity and profitability on the go.