Purchase Process Guidelines

Purchase Process Guidelines

Follow these instructions to make sure that your order is processed quickly and efficiently.

1. Contact a sales & Request a Quote:

Probewell has a vast distribution network to better serve our customers worldwide. Find the nearest Probewell distributor or sales contact.

Talk to one of our representatives to identify the product best suited to your requirements or just fill out the form.

2. Purchase Order:

Send your purchase order (PO) by email to [email protected]

Please be sure to include the following information:

    • Billing address
    • Name of buyer, with contact details
    • Shipping address, with contact details
    • Purchase order (PO) number and date of issue
    • Payment terms
    • Incoterm information or FOB point
    • Shipping details (carrier account number, etc.)
    • Tax status/exemption certificate
    • IRS no. or federal tax ID
    • Quantity
    • Part number/complete configuration
    • Item unit price
    • Reference quote number (if applicable)

3. Sales Acknowledgement:

Typically, you will receive a sales acknowledgment by email within 48 hours of Customer Service receiving your purchase order.

4. Customer Care:

Contact customer service if you have any question, need the status of an order or want to make an RMA request?
Our customer service team can help.

1.866 626.1126